Channels
One answer layer
Reuse the same approved facts across WhatsApp, Instagram, website chat, and email while adapting tone and next steps by channel.
Use case · Omnichannel AI support
Support customers across WhatsApp, Instagram, and chat
Laris gives small commerce teams one AI support layer for the places customers already ask: WhatsApp, Instagram, website chat, and future messaging channels.
Direct answer
Laris helps merchants support customers across WhatsApp, Instagram, and website chat by answering with the same product, policy, order, and escalation knowledge in every channel.
Handoff
Escalate with context
Collect order numbers, photos, product names, delivery cities, and issue summaries before a human takes over.
Sales support
Help buyers decide
Answer product-fit questions, recommend options, and send checkout-ready links when the conversation is ready to convert.
Questions this page answers
Can Laris replace manual WhatsApp support?
Laris automates repeatable answers and prepares better human handoffs. Sensitive, unusual, or high-value cases should still escalate to a person.
Does this help outside WhatsApp?
Yes. The same knowledge layer can power Instagram, website chat, email macros, product FAQs, and support-led GEO content.