Support
Answer routine questions
Automate common questions about products, sizing, availability, shipping, returns, care, order status, and checkout help.
Use case · Shopify AI support
AI customer support for Shopify stores
Laris helps small Shopify merchants answer customers across WhatsApp, Instagram, website chat, and other channels using approved store knowledge and Shopify context.
Direct answer
Laris acts as an AI customer support layer for Shopify by connecting product data, policies, order context, customer channels, escalation rules, and support insights in one workflow.
Conversion
Move from answer to action
Recommend the right product, send a product link or checkout path, and collect missing details before handing off to a human.
Learning
Improve the knowledge base
Use repeated questions and human overrides to update support rules, public FAQs, product pages, and support-led GEO.
Questions this page answers
Is Laris only for Shopify stores?
Laris starts with Shopify because product, order, and checkout context can be connected quickly, but the support model applies to small commerce teams that sell through conversations.
How is this different from a chatbot?
A generic chatbot replies to messages. Laris is a support workflow: it uses approved store knowledge, commerce data, channel context, escalation rules, and weekly learning.