Terms of Service

These Terms of Service govern access to and use of Laris, including the website, early access product, AI revenue loop tools, AI search visibility monitoring, customer conversation automation, dashboard features, documentation, and related services.

By accessing or using Laris, creating an account, joining early access, clicking an acceptance box, signing an order form, or using any hosted service, you agree to these Terms on behalf of yourself and the organization you represent. If you do not agree, do not use Laris.

If a separate written agreement or order form signed by Laris applies to your use of the service, that agreement controls only where it expressly conflicts with these Terms.

Laris is intended for business and professional use by merchants, operators, and commerce teams. It is not intended for personal, household, consumer, children’s, medical, financial, legal, emergency, or regulated high-risk use unless Laris expressly agrees in writing.

Laris may provide AI search visibility monitoring, Shopify data connections, WhatsApp, Instagram, and website chat workflows, product recommendation support, checkout link generation, conversation analytics, support automation, and content or GEO suggestions.

Features may be offered as alpha, beta, preview, trial, pilot, or early access. Early access features are provided for evaluation, may change, may be interrupted, and may be discontinued without liability.

Laris uses automated systems and third-party AI providers to generate suggestions, responses, summaries, recommendations, scores, and other outputs. AI outputs may be inaccurate, incomplete, delayed, offensive, unavailable, or unsuitable for a specific customer or transaction.

You are responsible for reviewing, configuring, testing, approving, and monitoring the way Laris is used in your business, including customer-facing answers, product claims, policy explanations, pricing, discounts, delivery information, checkout links, refunds, returns, and compliance with laws that apply to your store.

You retain ownership of store data, customer conversations, product data, policies, content, files, prompts, and other materials you submit or connect to Laris. You grant Laris a limited right to host, process, transmit, display, adapt, and use that data only to provide, secure, support, improve, and develop the service, comply with law, and enforce these Terms.

You represent that you have all rights, permissions, notices, consents, and lawful bases needed to connect your store, messaging channels, customer data, and third-party accounts to Laris.

Laris may connect with Shopify, WhatsApp, Instagram, website chat tools, AI providers, analytics vendors, hosting providers, email providers, payment processors, and other third-party services. Laris does not control those third parties and is not responsible for their availability, rules, outages, data practices, rate limits, API changes, pricing, moderation, or account actions.

You must comply with all third-party platform terms, policies, messaging rules, opt-in requirements, anti-spam rules, commerce policies, and developer policies that apply to your use of integrations.

If Laris offers paid plans, pilots, usage-based pricing, or order forms, you agree to pay all fees, taxes, and charges when due. Fees are non-refundable except as expressly stated in a signed agreement or required by law.

Laris may suspend or limit access for unpaid amounts, failed payment methods, chargebacks, suspected fraud, or abuse. Trial, free, or discounted access may be changed, limited, or ended at any time.

You must use Laris lawfully, responsibly, and in accordance with the Acceptable Use Policy. You may not use Laris to harm people, violate privacy rights, send spam, mislead customers, scrape or exfiltrate data, bypass limits, reverse engineer the service, interfere with systems, or submit unlawful or infringing content.

Laris may suspend, throttle, remove content, disable integrations, or terminate accounts where Laris reasonably believes use is unlawful, unsafe, abusive, non-compliant, or likely to create liability.

Laris and its licensors own the service, software, website, designs, workflows, documentation, models, templates, analytics, know-how, and all related intellectual property. Except for the limited right to use the service during the applicable subscription or access period, no rights are transferred to you.

If you provide feedback, ideas, requests, or suggestions, Laris may use them without restriction or compensation, and you assign or license all rights needed for that use.

Non-public business, technical, product, pricing, roadmap, security, customer, and commercial information disclosed by one party to the other must be protected with reasonable care and used only for the purpose of the relationship. Confidential information does not include information that is public, independently developed, already known without restriction, or lawfully received from another source.

Laris uses administrative, technical, and organizational safeguards designed to protect the service. No online service is perfectly secure. You are responsible for account security, permissions, access reviews, integration scopes, device security, and your own backups.

To the maximum extent permitted by law, Laris is provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise. Laris disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, error-free operation, accuracy, ranking outcomes, revenue outcomes, deliverability outcomes, or that AI systems will recommend your store.

Laris does not guarantee increased sales, search rankings, AI citations, marketplace performance, customer response rates, recovered revenue, reduced support workload, or legal compliance for your business.

To the maximum extent permitted by law, Laris and its affiliates, officers, employees, contractors, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for lost revenue, lost goodwill, lost data, business interruption, procurement of substitute services, or platform account actions, even if advised of the possibility of those damages.

To the maximum extent permitted by law, Laris’s total aggregate liability for all claims arising out of or relating to the service or these Terms will not exceed the greater of (a) the amounts paid by you to Laris for the service in the three months before the event giving rise to liability or (b) USD $100. The limits apply to all theories of liability, including contract, tort, negligence, strict liability, warranty, and statute.

You will defend, indemnify, and hold harmless Laris from claims, damages, liabilities, costs, and expenses arising from your store, products, customer data, content, instructions, integrations, misuse of the service, violation of these Terms, violation of law, infringement, platform policy breaches, customer disputes, or your use of AI outputs in customer-facing or business decisions.

Either party may stop using or providing the service as permitted by an applicable plan or written agreement. Laris may suspend or terminate access immediately where necessary to protect the service, comply with law, prevent harm, address non-payment, investigate abuse, or enforce these Terms.

After termination, your right to use Laris ends. Sections that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnity, and dispute terms.

Unless a signed agreement states otherwise, these Terms are governed by the laws of the jurisdiction where the Laris operating entity is incorporated, without regard to conflict-of-law rules. Claims must be brought in the courts located in that jurisdiction, unless applicable law requires otherwise.

Laris may update these Terms from time to time. Material changes will be posted on this page or communicated through reasonable means. Continued use after changes become effective means you accept the updated Terms.

Questions about these Terms can be sent through the contact form on this website.